Support from Nx Systems
Remote support · Technical assistance · Warranty and repairs
Professional support for the systems we supply and design
How we support you
Whether you need help choosing the right products, setting up a new system, or resolving an issue after installation, we are here to assist.
Many day-to-day questions and adjustments can be handled remotely using the tools built into Nx Witness. For more complex matters we work with you, and with local installers where needed, to get things sorted efficiently. When screen sharing is useful we can also use AnyDesk, so we can see exactly what you see and guide you through settings without an on-site visit.
Frequently asked questions
What is Nx Witness?
Nx Witness is a professional, open-platform video management system. It lets you view, record and manage IP cameras from a wide range of brands. It is flexible, scalable and designed for reliable long-term use, from small sites through to multi-location systems.
Can I use my existing cameras with Nx Witness?
In most cases, yes. Nx Witness supports a very wide range of ONVIF-compatible and manufacturer-specific cameras. We can often integrate existing cameras into a new system so you keep working hardware while gaining modern features such as better remote access, improved search and intelligent alerts.
Do you pre-configure equipment before shipping?
Yes. When you order through our online shop we can fully configure cameras, servers and software to your requirements before the goods leave us. Systems arrive ready for installation, which saves time on site and reduces setup errors.
Do you charge for shipping?
No. Shipping is included in the price of everything we sell. The price shown on a product is the delivered price, anywhere in New Zealand — there is no freight added at checkout.
Can you help with remote configuration and support?
Yes. One of the strengths of Nx Witness is strong remote access. We can diagnose many issues, adjust settings, update software and carry out programming from our base in the Bay of Plenty. This reduces the need for expensive site visits and keeps ongoing costs under control.
Do you offer cloud server hosting?
Yes. For sites without a suitable local server, or where a managed option is preferred, we can host your Nx Witness system on our cloud servers. This provides secure remote access and reliable recording without you needing to maintain hardware on site.
What about rural or remote sites?
We have extensive experience with rural and remote installations, including wireless networks, Starlink and solar-powered setups. Professional CCTV can be designed and supported almost anywhere in New Zealand.
What warranty do the products come with?
Products we supply come with the manufacturer full warranty, typically 3 years on cameras and related equipment. We also stand behind the systems we design and supply with practical ongoing support.
Who installs the systems?
We design the systems and supply the equipment. Installation is carried out by trusted local installers across New Zealand. This combination gives you specialist system design and support from us, together with local installation expertise.
How do I get technical support?
Call us on 0800 699 486 (0800 NXWITNESS) or use the contact form on this website. We aim to respond promptly and keep communication straightforward.
Do you provide ongoing maintenance?
Yes. We offer scheduled maintenance programmes that include software and firmware updates, system health checks, and verification that recording and remote access are working correctly. Regular maintenance helps prevent problems and extends the life of your system.
Can I expand the system later?
Yes. Nx Witness is designed to scale. Cameras, storage and additional sites can be added over time without being locked into a closed proprietary platform.
Still have a question?
If it is not covered above, call us or send a message. We are happy to help.
Free call from anywhere in New Zealand · info@nxsystems.nz